Where's our shipment? Sent International Express on October 4th...How we receive supplies via international shipping...


Fluffy flowers with soft petals.
"Sightings on the Beach in Bali"

Crab prints on the sand.
When we requested a shipment of supplies be sent from our mailing service  MaillinkPlus in Nevada to Bali on October 4th we expected it to arrive within 7 days.  The cost to ship the 25 lb, 11.3 kg box of much needed products was priced at US $185, IDR 2,416,377.

We'd asked Eric, our rep at the mailing service, to add insurance for no less then US $1,000, IDR 13,061,497. When totaling the cost of all the items we'd purchased to be shipped to the mailing service, this amount of insuance should have been adequate.

A larger villa four or five doors from us. (The taller villa in the background is described in detailed in Part 1 here and Part 2 here).
Eric suggested we don't insure it based on its route of heading to Jakarta, Indonesia, then Denpasar and then on to Negara/Sumerbsari.  The likelihood of theft was substantially increased when a label on the exterior of the package would indicate it had been insured. 

We decided to take the risk knowing that whatever choice we made presented a certain degree of risk.  It could end up lost, stolen or with parts of the contents removed.  

Neighboring houses from the beach views.
Tom's new phone was in the box as well as certain mail that could result in identity theft.  Also, a replacement credit card for an expiring card was in the package in its original envelope.  This could be rather worrisome if stolen.

The tracking information on the package has been vague and misleading as shown below:

Product & Tracking Information

Postal Product:

  • Priority Mail Express International          

Date & Time
Status of Item
Location
October 11, 2016 , 9:05 am
Attempted Delivery Abroad
INDONESIA

We attempted to deliver your item in INDONESIA at 9:05 am on October 11, 2016.
 
October 11, 2016 , 8:35 am
Arrival at Post Office
INDONESIA
October 11, 2016 , 5:35 am
Customs clearance processing complete
INDONESIA
October 9, 2016 , 10:02 am
Customs Clearance
INDONESIA
October 9, 2016 , 9:32 am
Processed Through Facility
INDONESIA
October 9, 2016 , 9:32 am
Customs Clearance
INDONESIA
October 8, 2016 , 4:00 pm
Departed
JAKARTA, INDONESIA
October 8, 2016 , 10:35 am
Departed
TOKYO, JAPAN
October 8, 2016 , 7:27 am
Departed
TOKYO, JAPAN
October 7, 2016 , 12:54 am
Departed
LOS ANGELES, UNITED STATES
October 6, 2016 , 6:38 pm
Arrived
LOS ANGELES, UNITED STATES
October 5, 2016 , 6:43 pm
Processed Through Facility
ISC LOS ANGELES CA (USPS) 
October 5, 2016 , 6:43 pm
Arrived at Facility
ISC LOS ANGELES CA (USPS) 
October 5, 2016 , 5:25 pm
Departed USPS Facility
LOS ANGELES, CA 90009 
October 5, 2016 , 3:53 pm
Arrived at USPS Facility
LOS ANGELES, CA 90009 
October 5, 2016 , 4:53 am
Departed USPS Facility
LAS VEGAS, NV 89199 
October 4, 2016 , 10:02 pm
Arrived at USPS Origin Facility
LAS VEGAS, NV 89199 
October 4, 2016 , 9:24 pm
Arrived at USPS Origin Facility
LAS VEGAS, NV 89120 
October 4, 2016 , 2:37 pm
Picked Up
LAS VEGAS, NV 89107 

This leads us to believe that "attempted delivery abroad" meant they'd tried to deliver it to us.  But,  this certainly didn't occur here in Sumbersari.  As a result of this particular notation, we decided to try to figure out where the package is in fact being held for shipment.

Why do we ship items to ourselves while living in foreign lands?  Can't we wait until we're somewhere we can purchase the same or similar items?  In a perfect world that would be a great idea. 

Cool boxes/coolers for fishing are stored under this hut.
In the reality of this life, we can't find most of these items in any local shops or online stores.  If we could, we definitely would.   The items on our lists aren't to be found in most countries, not at the shops, not at online resources.

Many assume that online shopping is similar in other countries as it is in the US.  Its not.  We haven't been able to find our favorite iced tea in any country other than the US.  Also, there's unpredictability in purchasing clothing and/or shoes when sizing is different in other parts of the world. 

Cow checking us out as we walk by.
It has always made sense to us make most purchases at Amazon in the US and other items from well known reputable online companies we've worked with in the past.  For us, returns aren't possible. 

Whether we're buying clothing which we're unable to try on, large amounts of Crystal Light iced tea, electronics and a plethora of miscellaneous items, its always been easier, safer and with peace of mind that we've shopped for the familiar items in the US.

This same road was flooded last week.
As Amazon Prime members most items we purchase offer free shipping to our mailing service which then ships everything to us in one box.  Avoiding any shipping costs on the purchase end reduces the overall cost.  Thus, it made sense for us to pay the annual fee of US $99, IDR 1,293,435 to be members of Amazon Prime for which we get some free video streams and Kindle books.

We kept an online list of all of the items we'd purchased checking them off as they arrived at the mailing service.  Once we were confident all items had been received, we contacted Eric at MaillinkPlus with the appropriate address, asking him to remove and toss all packaging in which the individual items arrived.  We utilize this same system a few times each year for all shipments.


Logs cut from local trees.
Eric tosses any accompanying sales slips, advertising and other useless packing materials.  As mentioned above, we can't return anything and won't need the packing slips.  Also, we have online receipts for all items.  Why pay shipping for the weight for a pile of superfluous envelopes, catalogs and slips of paper?

After the box is neatly packed and taped, he researches the best means of shipping, based on our current location.  We may have to guide him on the availability of receiving packages locally.  For example, UPS, DHL and other popular shipping companies, don't service Melaya Beach, Sumbersari.

The only possibility for this remote location was to have it shipped through the United States Postal Service (USPS) which is less expensive than many other services.  In this case, per Gede's research, having visited the local post office, the seeming best option was to send it directly to the local post/Western Union office located in Melaya, a 10 minute drive.

A beach shack.
In the process, the contents are checked by customs to ensure nothing illegal is being shipped and to access customs fees based on the contents.  Its during this process that a less-than-scrupulous party may slip something out of the box into their own hands. 

A few days ago, we became concerned the package may be lost based on notations on the tracking information. We gave Gede which he took to the post/Western Union office while they tracked it on their computer.

A small fishing boat with outriggers.
Based on the information Gede gleaned from the post office, the package is expected to arrive in Negara tomorrow.  Gede has offered to drive the 35 minute distance to Negara to collect it, pay the custom fees (we'll reimburse him), rather than wait a few more days until someone from the postal service decides to drive it to remote Melaya Beach. 

Are we optimistic we'll actually receive the package?  Yes.  Are we optimistic the box will still contain everything we ordered to be shipped?  Not so much.  Then again, we could be out the entire US $1,000, IDR 13,061,497 if the package never arrived.

Sadly, there are trash piles where locals dispose of garbage.
Most likely, if anything is missing it will be Tom's replacement unlocked smart phone.  As for the credit card and snail mail...we'll see how that goes.  If and when the shipment arrives, we'll take a photo of the contents, share the cost of the custom fees and describe in detail any missing items (if any).

In the realm of things, after we started researching the state of the package, we had to accept and face the reality that we may never receive the package.  We'd be out the cost of the items and the shipping.  It would be frustrating but as we always say, "It's the nature of the beast."  Life continues on.

Be well!
_________________________________________

Photo from one year ago today, October 17, 2015:
How frustrating it must have been for sailors and tourists unable to partake in boating activities during a rainy period in Fiji.  For more details, please click here.

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